Monitoring & Maintenance Packages

Proactive Packages to help your back office run smoothly
so you can focus on your business and not your technology

All packages include these 10 mission critical services/software

1. Continuous surveillance of your Server, PC or Mac

  • Behind the scenes monitoring of your hardware and software issues, backup status, virus and malware tracking, system and free disk space optimization, hard drive diagnostics and more

2. Preventative Maintenance

  • Windows and many other programs are kept current with patches and updates – all scheduled and run in the background, when you want them done
  • All updates tested before they are loaded on your computer
  • Temp and other unneeded files deleted in the background

3. Proactive Fixes

  • Malware and virus tracked and cleaned first in the background, and then remote or on-site, as needed
  • Fixes can be scheduled and run in the background, remotely, or on-site, as needed

4. Remote Access Software ($149 value)

  • A full paid version of LogMeIn Pro software provides both of us with remote access to servers and workstations

5. Anti-Malware Software ($149.95 value) and Anti-Virus Software ($39.99 value)

  • A full paid version of Malwarebytes keeps your computer safe from malicious malware
  • A full paid version of Webroot adds another layer to keep your computer safe from viruses.

6. IT Management Reporting

  • Hardware and software reports – detailed specs, aging reports, install codes and more
  • Software update reports
  • Remote access reports – who is logging in and how often
  • Overall health and review of your IT systems

7. Annual IT Status / Planning Meeting

8. Access to qualified vendors and competitive pricing

9. Priority Service

  • Your call gets first priority

10. Price Guarantee

  • No price increases during the plan period

Call or email to discuss package that is best for your business!

Server Packages

Server Grey

All basic monitoring and maintenance above, plus:

  • Nonstop surveillance of your server-class machine
    For example, imagine knowing that a hard drive is failing and getting it replaced before it totally goes down
  • Around-the-clock tracking of server and internet downtime
    For example knowing that your Internet is down before you come to office
  • Real-time text and email alerts of business critical events
  • Quarterly Executive IT reports
  • Quarterly IT status and planning meetings
  • Up to 1 hour remote fixes support – You don’t need to sweat the small stuff, one hour of help is included every month

Server Orange

  • Includes Basic and Grey services, plus
  • Local and cloud mirror backup software, with emergency after-hours support

Workstation Packages

PC or Mac
2 computer minimum

Workstation Basic
All basic monitoring and maintenance above, plus:

  • hourly service rate charged in ¼ hour intervals

Workstation Grey

  • Includes Basic Package, plus
  • Priority response
  • Up to 30 minutes phone and remote support fixes done in background

Workstation Orange

  • Includes Basic and Grey services, plus
  • Local and cloud mirror backup software, with emergency after-hours support